Allow staff to be flexible

For help in the car park

For help letting in support workers

Escalate the problem

Check consent

Participants may choose to involve a support person

How will we share information?

Get to know each other

Providers can share info about their organisation

Participants can share info about their goals

Providers should encourage questions and allow enough time for them

Participants should take the time to think about what to ask

Participants should think about house/service rules and responsibilities

Consider the NDIS Practice Standards and Quality Indicators

When do you need a service agreement?

Understand what should or could be included

Participants should ask, are my needs described in the agreement? 

Think about whether anything is missing

Think about format and what template should be used

Know how to end an agreement

Understand how to extend an agreement

Understand who does what

Understanding rights

Keep notes

Talk to his OT

Take a photo of the problem

Talk to his support coordinator

Check his roles and responsibilities map or  learn who does what    

If someone refuses to fix your problem

How to track your progress

Getting support to speak up

If someone is having trouble understanding you

Talk to their SDA Provider

Get quotes from local locksmiths

Talk to the support provider

Check their roles and responsibilities

Talk to his landlord

Get quotes from local builders

Talk to his support coordinator or OT

Learn more about home modifications and assistive technology

Check his roles and responsibilities sheet

Ask another SDA tenant

Ask her support coordinator to help 

Ask the onsite support provider

Call her SDA Provider

Take photos of the damage

Check her welcome pack

Let other tenants know about common issues 

Let the on-site support provider know about common issues

Contact the on-site support provider on the tenant’s behalf 

Explain everyone’s roles and responsibilities to tenants 

Call the NDIS Quality and Safeguard Commission

Talk to her local MP

Talk to the NDIS

Talk to her support coordinator

Disability Advocacy Network Australia (DANA)

Ask her support coordinator and/or support worker to help

Ask the on-site support provider

Check her welcome pack  

For help at the shops 

For help in the common area 

Keeping tenants in the loop

Help with recruitment

Follow up with the tenant

Tenant Advisory Committee

Alternative formats and escalation chart

Onsite Shared Support

When help relates to a child    

When help relates to a spouse’s tasks

When Tara needs to be checked 

If Tara needs assistance that will take longer    

When Tara needs help with repositioning 

Gaps when someone moves out

Triage process

If Jules needs to be lifted from the floor manually

If Jules has a portable hoist

For help collecting parcels

For help putting on a jumper

Specific complex needs support (eg.medical support)   

Last minute cancellation  

For transfers from sarah’s wheelchair 

For short tasks that take around 15 minutes

Talk to Josh about what relationship he wants with his SDA provider

Step back a bit

Don't assume that Josh is just adjusting to his new home

Understand his priorities as an SDA provider

Get the toilet repaired quickly

Work out who is responsible for the repair

Use this as a learning opportunity for the team

Talk with Mae about his concerns

Training

Consulting with tenants

Invite feedback

Complaint tracking process

Regular updates

Automatic Replies

Welcome pack

Feedback Section

Video Explainer

Escalation Chart

knowledge builder graphic

Knowledge Builder

tenant advisory

 Tenant Advisory Committee Checklist

Service Agreement

 Service Agreement Guide

Service Agreement conversation

 Service Agreement Conversations

 Knowledge Builder

R and R

 Roles & Responsibilities Sheet

Myth #1

Building the Culture: Video

Housing support for NDIS participants in hospital image

Test

An introduction to SDA

Ben’s journey to independence

Sam shares ‘things that helped me move’

What is Supported Decision Making

NDIA Management InfoSheet Cover

NDIA Management Info Sheet

provider info

Allied Health Housing Assessment Guide 

Myth #6

Myth #5

Myth #4

Myth #3

Myth #2

Good Assistance

Communication Passport

Understanding the person’s communication

Supporting Decisions

Getting to know the person

Supported Decision Making Project - Workshops 

Mythbusters: The Overview

Megan Miles

Disability Housing Consultant

Chloe Simpson

Deb Hinchsliff

Disability Housing Specialist

Deb Hinchscliff

compress-Melody-Carbarns-Profile

Capacity Development Manager

Melody Carbarns

Heidi Fleming

Melissa Efstathiou

Aged Care to Home Services Lead (Parental Leave)

Lexi Gao

Home and Living Specialist

Allison Pettit

Specialist Services Lead

Alison Pettit

Rebecca Hyslop headshot

People & Culture Specialist

Rebecca Hyslop

Kaitlyn King's profile image, where she's wearing a nice red dress. 

Kaitlyn King

Specialist Services Manager

Julie Robertson

Chief Growth Officer

Kelly Chait Headshot

Development Manager

Kelly Chait

Jasmine Fischer

Hospital to Home Specialist

Dr Di Winkler

Dr Di Winkler AM

Dinesh Palipana

Dinesh Palipana OAM

Clare Fitzgerald

Housing Outcomes Facilitator 

Bianca Iovino headshot

Communications Coordinator

Bianca Iovino

Rafael Assalin's profile image where he's wearing a blazer white buttoned shirt

Rafael Assalin's profile image

Project Specialist

Rafael Assalin

Jamie-Lee Dwyer

Copywriting Assistant

Daniel Longworth

Digital Marketing Design Coordinator

Olga Elia 

Engagement and Business Development Specialist

Olga Elia

Micharla Russell

Emma Newby profile pic

Senior People and Culture Specialist

Emma Newby

Natalie Koufos

National Events Coordinator

Whitney Lipman

Training Consultant

Vince Patton

Housing Outcomes Facilitator

Jo Stewart profile picture

Training & Development Lead

Joanna Stewart

Michele Allen 

National Intake Coordinator

Michele Allen

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